Shipping & Returns

AUSTRALIA

Postage and packaging costs within Australia is free for deliveries over $100.

In most cases, the delivery takes between 3 to 7 working days from receipt of order. However, delivery may take longer as we work with external partners. 

Delivery is made through Australia Post with tracking, from Monday to Friday. If the deliverer is unable to deliver to you, he/she will leave a notification card in your letter box. The parcel will then be kept at your local Post Office for you to collect for 7 working days.

Please check your address as MelanO takes no reponsibility for incorrect delivery details.

NEW ZEALAND

  • All orders to New Zealand must be sent via registered post and incur a $15 international delivery fee.  
  • To guarantee your order arrives quickly please check your address & contact details as MelanO takes no responsibility for incorrect delivery details. MelanO will notify you by email that your parcel has been sent.
  • We deliver your parcel through Australia Post with a tracking number.   

RETURNS

  • We will gladly return/exchange full price items purchased only from the MelanO Online shop within 14 days of receipt items under the following conditions:·
  • The items must be as new (i.e. unused, undamaged and in original packaging), and must be exchanged within 14 days of receipt.
  • For hygenic reasons we cannot exchange earrings.
  •  Please keep your dispatch receipt for any potential queries.

HOW TO RETURN

  1. EMAIL melanojewellery@gmail.com advising us of your inquiry and include your invoice number.
  2. Mail items back via registered post to MelanO PO BOX 872 Narrabeen, NSW 2101 (In the event that your product is lost in transit, MelanO will not be held liable)
  3. Please note that postal returns can take several days and that we require a certain amount of time to process returns.  Postage and delivery costs are non refundable.
  • Your first exchanged item will not incur additional delivery fees, however subsequent exchanges will incur additional postage. Postage fees will not be charged for damaged goods
  • All products displayed as ‘sale items’ are not refundable unless faulty
  • Please note returns will not be accepted without proof of Online shop purchase. In the event that your product is lost in transit, MelanO will not be held liable and therefore recommends that you send all returns by Registered Post.  
  • Please note that your proof of online purchase can be the original receipt (printed or electronic) or a bank statement.